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Experienced Game as a Service(GaaS) Publishing, Product, and LiveOps Manager with a global background across Korea, North America, and Europe. Skilled in event planning, monetization, data-driven strategy, user acquisition and retention, and risk management. Hands-on throughout the full game lifecycle, with a strong passion for new games, market trends, and industry insights.
About me
About me
Ever since I was a child, I’ve loved games—not just playing them, but imagining how they were made and what it would be like to bring them to life for others. As I grew older, that childhood curiosity evolved into a clear dream: to one day be part of the process of delivering games to players around the world.
Throughout my experience in preparing and operating live services, I’ve found that trust is the most essential value. I believe that true success in live game operations stems from trust-based collaboration among internal developers, external partners, and players, aligning around shared goals and maintaining transparent communication at all times.
Grounded in this philosophy, I have consistently served as a reliable bridge between teams, partners, and users, bridging gaps, fostering alignment, and facilitating effective cooperation. I am committed to continuing this role as a connector who builds and maintains trust across all stakeholders.
What motivates me most is knowing that my efforts genuinely help others and that what we create together can have a positive impact on the community. I find it deeply fulfilling to support the people around me and the projects I’m involved in, especially when they bring joy and meaningful feelings to others. This is equally true in my work in game services, where creating value and delight for users is profoundly rewarding.
Projects
Projects
Multiple Online game titles across Korea, North America, and Europe.
Multiple Online game titles across Korea, North America, and Europe.
Archeage (2021–2024) Europe & North America region service.
Kakao Games Europe - Publishing & Product Manager
Managed the game service transfer from the previous publisher.
Coordinated live operations and regional service for EU/NA.
Collaborated on market analysis for unannounced projects, identifying market opportunities.
Elyon (2021–2022) Europe & North America region service
Kakao Games Europe - Publishing & Product Manager
Managed the title launch with the game developer and internal stakeholders.
Coordinated live operations and regional content rollout for EU/NA.
Black Desert (2016–2021) Europe & North America region service
Kakao Games Europe - Product Manager & Liveops
Led live operations and regional content rollout for EU/NA.
Coordinated with development and internal stakeholders.
Tera (2015–2016) Korea region service
Nexon Networks - Live Operation Manager
Collaborated with the title transfer from the previous publisher to Nexon.
Achieved a successful transfer, leading to a peak in user engagement.
Managed live operations and regional community for Korea.
Dota 2 (2013–2015) Korea region service
Nexon Networks - Live Operation Manager
Collaborated with Valve & Nexon to prepare the launch of games in the Korean market.
Managed live operations and support Dota 2 E‑sports in Korea
Elsword (2013–2016) Korea region service
Nexon Networks - Live Operation Manager
Managed live operations and regional community for Korea.
Maplestroy (2008–2012) Korea region service
Nexon Networks - Live Operation Specialist
Gained foundational experience in daily live operations, QA, and customer service skills by managing and servicing the game.
Skills
Skills
Core Competencies
Core Competencies
Project Management | LiveOps | QA | Publishing | Planning | Monetization | Data Analysis
Collaboration Tools
Collaboration Tools
MS Office | Atlassian Suite (JIRA, Confluence) | Slack | Google Workspace
Technical Skills
Technical Skills
Spreadsheet | SQL | Tableau | Python | Google Analytics | Steamworks | AI tools
Languages
Languages
Korean (Native) | English (Working Proficiency) | Dutch (Beginner)
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